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Warranty, Returns & Exchanges

Cloveragri Warranty & Returns Policy

IMPORTANT: Please take the time to read and understand the Safety, Setup and Operation Manuals supplied with your equipment before use. Correct setup, operation and maintenance are essential for safe operation and warranty coverage.

Warranty Policy

A. Warranty Coverage

Cloveragri Machinery Australia Pty Ltd (“Cloveragri”) warrants to the original purchaser that new Cloveragri equipment will be free from defects in materials and workmanship during the applicable warranty period, subject to the terms, conditions and exclusions set out below.

Where an item is accepted as a valid warranty claim, Cloveragri will, at its discretion and subject to the Australian Consumer Law, repair or replace the defective part.

The warranty period commences from the date the equipment is dispatched or supplied to the original purchaser.

This warranty applies to new Cloveragri equipment and genuine replacement parts supplied by Cloveragri.

B. Warranty Period

Item Warranty
Machine – Standard Warranty 2 Years or 1,500 Hours – Parts Only*
Mower Gearbox 2 Years or 1,500 Hours – Parts Only*
Spare Parts 90 Days

*Whichever occurs first.

Standard Parts-Only Warranty

The Standard Warranty covers genuine machine components that fail due to a defect in materials or workmanship.

Unless otherwise required under the Australian Consumer Law, normal service, maintenance and wear items are not covered, including but not limited to:

  • Filters

  • Oils and lubricants

  • Belts

  • Hoses

  • Blades, hammers, teeth and cutting components

  • Drive chains and clutch components

  • Tyres and tubes

  • Rubber tracks

  • Glass and mirrors

  • Light bulbs and other consumable items

Components carrying a separate manufacturer's warranty, such as batteries or other third-party components, may be covered under the applicable manufacturer's warranty.

C. What Is Not Covered

To the extent permitted by law, Cloveragri's warranty does not cover:

  • Used equipment unless otherwise agreed in writing.

  • Normal wear and tear.

  • Routine servicing, maintenance or adjustment.

  • Damage resulting from inadequate or incorrect maintenance.

  • Equipment that has been altered or modified without Cloveragri's approval.

  • Damage caused by incorrect assembly, installation or setup.

  • Damage resulting from failure to follow the supplied Safety, Setup or Operator's Manual.

  • Damage caused by misuse, abuse, negligence or continued operation after a fault becomes apparent.

  • Operation beyond the equipment's stated specifications, capacities or intended purpose.

  • Damage caused by incorrect tractor horsepower, PTO speed, hydraulic pressure, hydraulic flow, operating speed or attachment setup.

  • Damage caused by unapproved attachments, implements, adaptors or modifications.

  • Damage caused by impact with rocks, tree stumps, posts, concrete, metal or other foreign objects.

  • Cleaning, routine adjustments, servicing and diagnostic costs unless specifically authorised by Cloveragri.

  • Freight charges associated with replacement warranty parts unless otherwise approved by Cloveragri or required by law.

  • Damage caused by accident, theft, fire, flood, vandalism or other external events outside Cloveragri's control.

  • Hire or rental of replacement machinery while equipment is being inspected or repaired.

  • Transport of equipment to or from Cloveragri or an authorised repair location unless otherwise agreed or required by law.

  • Travel time, mileage or onsite service costs unless authorised in advance by Cloveragri.

  • Any failure that is not attributable to a defect in materials or workmanship.

D. Circumstances That May Affect Warranty Coverage

Warranty coverage may be declined where a failure or damage has resulted from:

  • Use of starting fluid, including products such as Aero Start or Start Ya Bastard, or ether-based starting products.

  • Installation or use of unsuitable or unauthorised replacement parts.

  • Unauthorised adjustment or modification of an engine fuel-injection system.

  • Failure to perform scheduled servicing and maintenance.

  • Failure to use the correct oils, lubricants, filters or other specified service items.

  • Failure to maintain appropriate records of servicing where reasonably requested.

  • Misuse, abuse or operation outside the equipment's stated specifications.

  • Continued operation after a fault, abnormal noise, vibration, overheating, oil leak or other problem becomes apparent.

  • Failure to follow the manufacturer's or Cloveragri's operating, setup, maintenance or safety instructions.

Any decision regarding warranty coverage will take into account the nature of the failure and whether the above circumstances caused or contributed to that failure.

E. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Warranty Policy is intended to exclude, restrict or modify any right or remedy available to a consumer under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

The Cloveragri warranty is provided in addition to any rights and remedies available under the Australian Consumer Law.

F. Representations and Warranty Authority

This written warranty sets out Cloveragri's standard manufacturer's warranty.

No dealer, distributor, employee or other third party is authorised to alter or extend this warranty unless the variation is confirmed in writing by Cloveragri Machinery Australia Pty Ltd.

Nothing in this section limits any rights or representations that cannot lawfully be excluded under the Australian Consumer Law.

G. Purchaser Responsibilities & Warranty Claims

To assist Cloveragri in assessing a warranty claim, the purchaser should:

  • Promptly report the fault to info@cloveragri.com.au.

  • Provide the purchaser's name, equipment model and serial number where applicable.

  • Provide a clear description of the fault.

  • Supply photographs and/or video showing the issue where reasonably requested.

  • Maintain the equipment in accordance with the supplied operator and maintenance instructions.

  • Retain reasonable records of servicing and maintenance.

  • Stop operating the equipment where continued use could cause additional damage or create a safety risk.

Where a fault occurs, continued operation after the problem becomes apparent may cause further damage that is unrelated to the original fault and may therefore not be covered.

Cloveragri may request additional photographs, video, service records, diagnostic information or inspection of the equipment before determining the appropriate warranty response.

Returns & Exchanges Policy

At Cloveragri Machinery Australia, we want customers to select equipment that is suitable for their intended application.

Please check product specifications, tractor requirements, PTO requirements, hydraulic requirements, dimensions and attachment compatibility before purchasing.

Change-of-Mind Returns

Cloveragri may, at its discretion, accept the return of a new and unused product where:

  • The customer contacts Cloveragri at info@cloveragri.com.au and obtains return authorisation before returning the product.

  • The return request is made within 30 days of delivery.

  • The product has not been used, installed, assembled or modified.

  • The product is returned in its original condition and packaging.

  • All manuals, accessories, components and supplied items are included.

  • The product is capable of being resold as new.

  • The product passes inspection by Cloveragri upon return.

Unless otherwise required by the Australian Consumer Law:

  • Return freight is the responsibility of the purchaser.

  • Original delivery and freight charges are non-refundable.

Cloveragri reserves the right to refuse a change-of-mind return where these conditions have not been met.

Exchanges

Where a customer wishes to exchange a new and unused product for another Cloveragri product, the request will generally be assessed under the same conditions as a change-of-mind return.

Any difference in product price and applicable freight charges will be payable by the customer before the replacement product is dispatched.

Products that have been used, installed, assembled or modified cannot generally be exchanged for change-of-mind reasons.

This does not affect the customer's rights under the Australian Consumer Law where a product is faulty or otherwise fails to meet a consumer guarantee.

Incorrectly Ordered or Unsuitable Products

Customers are responsible for confirming that equipment is suitable for their tractor, machine and intended application before purchase.

Ordering the incorrect size, model or specification, or determining after purchase that a product is unsuitable for the customer's intended application, will generally be treated as a change-of-mind return rather than a product fault.

Provided the product remains new, unused, unassembled and in its original packaging, Cloveragri may approve a return or exchange in accordance with this policy.

Non-Returnable Items

Unless required under the Australian Consumer Law, Cloveragri does not accept change-of-mind returns for:

  • Products that have been used, installed, assembled or modified.

  • Special-order or custom-built products.

  • Products damaged through misuse, incorrect installation, incorrect setup or improper operation.

  • Products returned without prior authorisation.

  • Clearance or discontinued products.

  • Parts or products that cannot reasonably be resold as new.

Faulty Products

If you believe a product is faulty, please contact Cloveragri before returning it.

We may request photographs, video or other information to help identify the problem and determine the appropriate remedy.

Where a product fails to meet a consumer guarantee under the Australian Consumer Law, the appropriate remedy will be provided in accordance with the law.

Faulty products are not treated as change-of-mind returns.

Damaged in Transit

Please inspect your equipment as soon as practicable following delivery.

Any visible freight damage, missing components or packaging damage should be reported to Cloveragri within 48 hours of delivery where possible.

Please:

  • Retain the packaging.

  • Photograph the packaging before removing it where possible.

  • Photograph any damage to the equipment.

  • Contact Cloveragri promptly at info@cloveragri.com.au.

Reporting freight damage promptly assists Cloveragri in making a claim with the freight provider.

Nothing in this requirement limits rights that cannot be excluded under the Australian Consumer Law.

Return Processing

Approved returns will normally be inspected within 3–5 business days of receipt.

Where a refund is approved, Cloveragri will normally process the refund to the original payment method within 5–10 business days following approval.

Bank or payment-provider processing times may vary.

Return Address

Cloveragri Machinery Australia Pty Ltd
30 Axis Court
Burpengary QLD 4505

Email: info@cloveragri.com.au
Phone: 0412 036 858

Do not return equipment or parts without first obtaining return authorisation from Cloveragri.

 

 

 

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