Please take time to read and understand the Safety and Operations Manuals
Warranty Policy
A. General Scope of Coverage. Cloveragri warrants to the first registered owner that Cloveragri will replace, at its option, any genuine parts covered under this warranty which is found to be defective in material or workmanship during the applicable warranty term as set forth in the Coverage Chart depicted in paragraph B, subject to the exclusions listed in paragraph C. Each applicable warranty term begins on the date of dealer dispatch. This warranty covers new genuine parts (“Equipment”) purchased from Cloveragri.
B. What is Warranted?
Subject to paragraph C, all parts of new Equipment are warranted as set forth in the Coverage Chart below.
| Standard Warranty - Machine | Parts Only * 2 Year or 1500 hrs. |
| Mower Gearbox | Parts Only * 2 Year or 1500 hrs. |
| Spare Parts | 90 Days |
* Standard Warranty Parts Only Covers the balance of the machine excluding normal replaceable items including filters, oils, lubricants, belts, hoses, glass and light bulbs. It also excludes parts covered by component manufacturer warranty such as batteries and rubber tracks.
C. What is Not Warranted (Exclusions)? Pursuant to the terms of this warranty, Cloveragri IS NOT RESPONSIBLE FOR ANY OF THE FOLLOWING:
- Used Equipment.
- Any Equipment that has been altered or modified in a manner not approved by Cloveragri.
- Defects caused by normal wear and tear or lack of reasonable and proper maintenance.
- Normal maintenance parts and service, including but not limited to: belts, brake, rubber tracks and clutch
- linings, oil, filters (air, fuel, oil), coolants, conditioners, lubricants, pre-heater plugs, light bulbs, cutting parts (blades, teeth, and chains), bucket teeth, drive chains, and clutch discs.
- Defects caused by user negligence or failure to comply with the owner’s operators manual.
- Defects caused by misuse or abuse, including but not limited to use of Equipment: (i) beyond
- stated or reasonable specifications or tolerances, (ii) contrary to the terms of the owner’s manual, (iii) or contrary to the Equipment’s intended purposes.
- Defects caused by the use of unapproved attachments or implements.
- Costs of parts cleaning, adjustments, service calls, diagnostics, and clean up.
- Tyres, rubber tracks, tubes, batteries, and radios
- Window and door glass and mirrors.
- Freight charges on replacement parts.
- Addition or replacement of chemical weight materials.
- Damage or defects caused by accident, theft, fire, flood, vandalism, or an act of God.
- Costs of rental of replacement equipment during the repair period.
- Equipment which has been declared a total loss and subsequently salvaged.
- Overtime labor charges.
- Transportation of Equipment and travel time (including mileage).
- Any failure or defect not caused by a defect in workmanship or materials.
D. Termination of Warranty. This warranty terminates and is voided immediately upon the occurrence of any of the following:
- Use of starting fluid ( Aero Start, Start ya Bastard ) or ether to start or run the engine.
- Use of any replacement part that is not a genuine authorized part.
- Any adjustment of the injection pump fuel delivery system.
- Failure to timely and completely perform regular maintenance and service as prescribed by the operator’s manual during the warranty term.
- Failure to perform Purchaser’s obligations as set forth in paragraph G of this warranty.
- Misuse or abuse of Equipment, including but not limited to use of Equipment: (i) beyond stated or reasonable specifications or tolerances, (ii) contrary to the terms of the owner’s manual, or (iii) contrary to the Equipment’s intended purposes.
E. Exclusion of Implied Warranties and Limitation of Liability. This warranty is in lieu of all warranties of merchantability, fitness for a particular purpose or other representations, warranties or conditions, expressed or implied, all of which are hereby excluded. The remedies of this warranty set forth herein are exclusive. Cloveragri neither assumes, nor authorizes any person to assume for it, any other obligation or liability in connection with the sale of covered equipment. Correction of defects, in the manner and for the applicable period of time provided above, shall constitute all obligations of Cloveragri sales to the purchaser, and Cloveragri shall not be liable for negligence or breach of contract with respect to covered equipment. In no event shall the purchaser be entitled to recover for incidental, special, or consequential damages, including but not limited to, loss of crops or seed, lost profits or income, cost of rental or replacement equipment, inconvenience, or other commercial losses, because some jurisdictions do not permit limitations or exclusions of implied warranties or incidental or consequential damages, the above exclusions may not apply to you.
F. No Dealer Warranty. This warranty is the only warranty authorized by Cloveragri. Dealers, distributors, and other third parties have no authority to make any warranty, representation, condition or promise on behalf of Cloveragri, or to modify the terms or limitations of this warranty in any way.
G. Purchaser’s Obligation. To secure warranty service, the Purchaser must promptly report the defect by emailing photos and description of the fault to info@cloveragri.com.au. The Purchaser must maintain the Equipment in accordance with the instructions provided in the owner’s manual and keep records and receipts for such maintenance. Cloveragri may ask the Purchaser to prove that regular maintenance has been timely and properly performed. If a covered defect occurs, it is the Purchaser’s responsibility to cease operating the Equipment until repairs are made. Damage which occurs from continued operation may not be covered by this warranty.
Returns Policy
At Cloveragri Machinery Australia, we are committed to providing quality products and excellent customer service. Please read the following returns policy carefully before making a purchase.
Change of Mind Returns
Cloveragri may accept the return of new, unused products under the following conditions:
- You must contact Cloveragri by email at info@cloveragri.com.au to obtain return authorisation before returning any goods.
- Return requests must be made within 21 days of the delivery date.
- Goods must be returned in their original, unused and unassembled condition.
- All original packaging, manuals, accessories and supplied components must be included.
- The product must be suitable for resale as new.
- Returns are subject to inspection upon arrival at our warehouse.
- Return freight is the responsibility of the purchaser.
- Original freight charges are non-refundable.
- Cloveragri reserves the right to refuse any return that does not meet these conditions.
Non-Returnable Items
The following items cannot be returned unless required under the Australian Consumer Law:
- Products that have been used, installed, assembled or modified.
- Special order or custom-built products.
- Products damaged due to misuse, incorrect installation or improper operation.
- Products returned without prior authorisation.
- Clearance or discontinued products unless faulty.
Incorrectly Ordered Products
If a customer orders an incorrect product or a product that is not suitable for their application, this is considered a change-of-mind purchase.
Provided the product remains new, unused and in its original packaging, Cloveragri may, at its discretion, approve the return in accordance with this Returns Policy.
Damaged in Transit
Any freight damage or missing items must be reported within 48 hours of delivery.
Please retain all packaging and provide photographs of the damage to assist with the claim.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Return Address
Cloveragri Machinery Australia Pty Ltd
30 Axis Court
Burpengary QLD 4505
Email: info@cloveragri.com.au
Phone: 0412 036 858
